Returns and Refunds

The User can request a return within 20 days of receiving the order for the following reasons: if he/she dislikes the product; if the product is too big/small, damaged, does not correspond to the product ordered, or if it is not actually in the package or otherwise.

The User must follow these instructions to start the return request:

  • Access the “My account” followed by the “Orders” section.
  • Select the order to be returned by clicking on the order number or “View”.
  • Click on “Refund My Entir Order” a refund popup will open in a modal window, specify the reason for the refund, then click on “Submit Request”.
  • An e-mail enclosed with the instructions will arrive within 48 hours (please check the Promotions boxe).
  • Return the product within 14 days of receiving the e-mail.

Our store reserves the right to not reimburse in the following cases:


  • The product is damaged or the original packaging (shoe box, sunglasses case, dust-proof bag) is missing or damaged.
  • Return code and/or order number are missing.
  • Unauthorized or after return deadline.

The shipping, return costs and customs duties are to be paid by the User unless otherwise instructed.

Also, in the case of flawed or non-compliant products, a return request must be made as indicated above. The damage must be described in detail and photos must be attached demonstrating its extent within and no later than 20 days from receipt of the order.

Refund amount will be sent to customer within a maximum of 3-20 working days from receipt of the product. Varying with different banks, for buyers to receive the refund after the refund is successfully processed by us.

Our shop does not exchange goods. It is necessary to make a return request for the product that you wishes to return and create a new order.

The procedure for returning merchandise is as follows:

a. The customer must first send a request for acceptance of the return.
b. The request is then confirmed by our customer services by e-mail who also issue a returns code.
c. The goods must be returned together with a copy of the e-mail confirmation containing relevant returns acceptance code.
d. Our logistics confirm return delivery of the package.
e. Confirmation is sent to the customer that the goods received match the returns request.
f. A credit note or a refund is issued in the customer’s name.

If the order is damaged or incomplete for internal reasons (e.g. incorrect quantities shown as available in the website) a credit note will be immediately issued for the customer.