Common queries answered

Frequently asked Questions

What Shipping Methods Are Available?

We mainly ship with our partner DHL, but we also rely on other couriers for large volumes or for non-EU countries.

Category: Frequently asked Questions
Which countries do you ship to?

Migliormarca  ships to 170 countries.

If you can’t find the country you are looking for in the list, please contact us for a quote.

Discover our economy fees for the countries we ship most frequently to.

Category: Frequently asked Questions
how much does shipping cost?

The cost of shipments depends on the weight and volume of the package and the destination country.

Category: Frequently asked Questions
How Long Will It Take To Get My Package?

Delivery times depend on the country of delivery. All orders are processed by Our store  within 48 hours of receipt of payment. Migliormarca offers dedicated DHL courier rates for the main European countries, but still ships throughout the European Union to the customer, delivery within 7 working days.

Category: Frequently asked Questions
Which couriers do you rely on for international shipments?

International orders are shipped via DHL, FedEx and Boxberry couriers.

Category: Frequently asked Questions
What Payment Methods Are Accepted?

We accept the following payment methods in the online shop: Visa, American Express, Mastercard, all Debit Cards and PayPal.

There’s also the option to checkout with PayPal Express. It’s a fast and secure way to bypass guest checkout and purchase our products online. PayPal has all of your details saved, so all it takes is an email address and password to safely complete your online purchase.

Category: Frequently asked Questions
How Can I Return a Product?

You can make a return request within 20 days of receiving the goods by following these instructions:

1 – Access the Migliormarca “My account” followed by the “Orders” section.

2 – Select the order to be returned by clicking on the order number or “View”.

3 – Click on “Refund My Entir Order” a refund popup will open in a modal window, specify the reason for the refund, then click on “Submit Request”.

4 – Wait for an e-mail from our customer service with instructions to prepare the goods to be returned.

Insert a copy of the “Order number” inside the package. If no number is subsequently found we will not guarantee reimbursement for the goods returned.

The products must be returned intact and with the original packaging.

For complete return conditions, consult the Returns and Refunds page.

Category: Frequently asked Questions
Do I need an account to place an order?

Nope, you don’t need to have an account to place an order with Migliormarca. You can simply shop, add items to the cart, and check out.  When you place your order, you can provide an email address for order confirmations so you can track your order.  Doing so won’t create an account and it won’t result in a subscription to e-mail newsletters unless you choose to subscribe.

Having an account is pretty handy. You’ll be able to see your order history, any wish lists you’ve created, and the shipping addresses you’ve used will be saved for future purchases. An account can be created before you start shopping by clicking the “Register” in My account page, before you check out and place your order, and immediately after your order is placed.

Category: Frequently asked Questions
When will I get my refund after I returned my order?

Usually, it takes 3-20 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by us.

Please wait 3-20 business days to check the bank statement. And if, after carefully checking the bank statement or bill, you still have not received the refund after 20 business days, please do not hesitate to contact our customer service team.

Category: Frequently asked Questions
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